Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Can't cancel my subscription, please help!

Can't cancel my subscription, please help!

Hi guys,

I have been paying for my subscription for ages and would like to cancel. When I sign in to my account it says I am using spotify free, and to upgrade to Spotify premium.. there is no option to cancel my account because it for not recognise that I am already on premium and already paying. I can't work out how to cancel. Can anybody please help? Thank you
Reply
1 Reply

Hi there @Amie3, welcome to the Community! 

Lets try to figure out whats happening here.. 

 

  • Check your subscription page. Your status should be Premium. If so, be sure to cancel it from there. 
  • If it says Free, check the receipt we send to your email inbox. You might be paying for another account on Spotify. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.
  • If you think you`ve second account - reach the HelpFlow or Do I have an account? 

Hope that you`ll find your answers here, if you need any furhter assistance, just reach us ot again, I`m sure we`ll be able to help you! : )

MartinStoichkovSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts