Can't cancel premium subscription

[TimTam]

Hi,

I bought a Spotify premium subscription for my ex-girlfriend in June, but we are no longer dating and she is not responding to my emails. The subscription is being paid from my PayPal. I can't cancel it, because I do not have access to her Spotify account. How do I cancel the subscription?

The most recent invoice ID in PayPal is: 261362269019.

Thanks,

Tim

[Liam · Accepted solution]

Hi @TimTam and welcome to the community 🙂

If it is being paid through your PayPal account, and you have access to your PayPal account, you can cancel via your PayPal account (I said your PayPal account a few to many times there...).

Just login to your PayPal account, and hover over the profile tab, and click 'My Money'.

At the bottom of the table, there should be a 'My pre-approved payments' part. Click the 'Update' link, and you should see Spotify in the list.

You can then procede to cancel it, and you won't be charged for it again 🙂

Liam

[TimTam]

Thanks Liam, that did the trick! 🙂

[Liam]

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@TimTam wrote:

Thanks Liam, that did the trick! 🙂

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No worries, glad it's solved 🙂

Liam

[pjweber]

How do I cancel the premium subscription if I paid for it using a credit card? Thank you.

[Peter__]

You should be able to cancel following the prompts on your online account.