Help Wizard

Step 1


Can't cancel subscription because I'm linked to facebook

Can't cancel subscription because I'm linked to facebook

Hey, so I'm canceling my subscription to save money. 


I get to the last step where it has me enter my password to cancel the subscription, and it says I have the wrong password. I am connected to facebook, so I try that password. No luck. I try reseting my password, but it tells me this: 


"It looks like you are using your Facebook credentials to log in to Spotify. To change your Facebook password go to your settings page at"


For the sake of exhausting all options, I changed my facebook password and tried that new one. Still doesn't work. 



2 Replies

I am having the same problem. I am trying to cancel my subscription and every time I attempt to 'authorize through facebook' it takes me back to the previous page saying error. 

@nafco13 @Nicjm34 


I suggest you contact support so they can help you


If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.


Support usually replies within 24-48 hours.


You can also tweet to @SpotifyCares on Twitter for help.

MattSudaSpotify Star
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