Can't cancel subscription

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Can't cancel subscription

ottov
Newbie

Hello, using a Facebook account as the login for Spotify and I'm unable to cancel my Premium-subscription. I press "Chance payment method" -> "Cancel payment" -> It brings me back to the main page and says "You have an ongoing active subscription which renews on 19/5/2013."

 

Couldn't find an address to send a help ticket, could someone forward me to one?

Thanks,

Otto

1 Reply

Marco
Community Legend

Hey!

 

The online contact form can be accessed here.

If you get an automated answer, just reply directly to it and your case will be picked up by one of the Spotify support staff. 😉

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