Can't cancel subscription


Can't cancel subscription

Not applicable
I can't cancel subscription, when I go and enter my password it says it is not correct, but it is I also tried to change password but the problem remain.

Tomorrow I will be charged for the month but I don't want to continue use it, do I have to send the module or is there any other way?

1 Reply

Re: Can't cancel subscription

Community Legend

Hi @user-removed. Since you're having trouble getting into your account, I would recommend getting in touch with support through this from. This is the "anonymous" contact form, so you'll be able to input which email you want them to reply to. For the form to work, make sure you are completely logged out of, otherwise it will automatically use the email of the account you are logged into! Please note that you will most likely receive an automated email back from support directing you to the forums or the FAQ page; just ignore that, and reply back directly to that email (even if it comes from a no-reply address), and support should help sort your issue out as soon as they can. 


Hopefully they'll be able to sort this out for you. If anything else comes up please don't hesitate to let me know. Best of luck!