Can't change country from NZ to UK

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Can't change country from NZ to UK

user-removed
Not applicable

Hi! I have recently returned to the UK from New Zealand. When I try to log in through facebook I get the prompt 'Your country does not match the one in your profile. To continue use update your profile'. I've followed this using the link but, contradictory to the help page, there isn't a drop down menu for me to change the country - I don't get any option to change it. I'm stuck, help please! Cheers.

2 Replies

Re: Can't change country from NZ to UK

Sonya415
Newbie

Same problem - trying to change from USA to Canada but when I go to the "edit profile" page, only my email and gender show up as something I can change!

Re: Can't change country from NZ to UK

Rock Star 24
Rock Star 24

@user-removed @Sonya415

 

This is a known issue

 

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

MattSudaRock Star 24
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