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Can’t change country on my account

Can’t change country on my account

Avatar of Marcellap
Casual Listener
2018-03-29 07:26 AM

Hello I can’t change country on my profile . I getting crazy please HELP

312881D6-E4BE-4B2D-A9E9-0B6C84455D7B.png
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Avatar of Maxim
Spotify Star
Spotify Star
2018-03-29 07:38 AM

Hey @Marcellap,

 

Are you a Free or Premum user?

 

Let me know.

MaximSpotify Star
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Avatar of Marcellap
Casual Listener
2018-03-29 08:44 AM

I’m a premium user 

 

 

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Avatar of Maxim
Spotify Star
Spotify Star
2018-03-29 08:46 AM

You can update your country setting by following these steps then: https://support.spotify.com/account_payment_help/account_help/how-can-i-change-my-country-setting/.

MaximSpotify Star
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Avatar of Marcellap
Casual Listener
2018-03-29 07:14 PM

Try to change payment but it’s impossible 9CF0C328-955D-45E0-859D-B98AA17056B2.png

 

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Avatar of Maxim
Spotify Star
Spotify Star
2018-03-29 07:41 PM

Thanks for the screenshot.

 

Can you please clear your browser's cache & cookies? Maybe that'll help.

Trying it an incognito window or a different browser/device would be good too.

MaximSpotify Star
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Note: I'm not a Spotify employee.
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