Can't change country, stuck in loop

[nickpitcher]

I've recently moved from New Zealand to Malaysia and I'm trying to change country in my account settings (my account is premium). When I enter my new Malaysian credit card details I am given this message (see image below). Then if I click "Change to Malaysia" the page refreshes and nothing happens. When I go back to edit profile the country section still says New Zealand and is greyed out. Tried it in Chrome, Firefox and Safari. Perhaps it's a bug?

I have tried everything including this article everyone keeps talking about, it is obsolete. The interface that the article outlines appears to be outdated, the "..." button no longer exists.

Would really appreciate any help!! Thanks

[osornios · Accepted solution]

Hey @nickpitcher

In this case, it's better to delete your payment info before changing countries. You will still be Premium until the remaining days of your subscription are used up.

What I'm suggesting you to do is this:

1. Go to your Subscription page.

2. Click UPDATE under Payment Info. If it shows below 'Would you like to cancel your subscription?' click there and cancel.

3. Check the box to 'Remove', and click 'Change' button,

Note: If you have your Premium active you won't be able to remove your payment info. That's why it's important to cancel before removing your payment info.

After you've removed your payment info, change your country in profile to Malaysia, and resubscribe to Premium with the new card info to ensure that your offline music won't be deleted and that your subscription will renew correctly when it's time.

Your payment card country must match your country in profile, and the country of your IP address.

Hope it helps. 🙂

[nickpitcher]

Hi @osornios,

Thanks for the help! If I cancel my subscription and resubscribe will I be charged when I resubscribe or will my monthly payments remain at the same time of each month?

For instance, I was just charged for my subscription a few days ago. Does this mean that I will effectively only be paying for a few days rather than a full month? (If I'm charged again subsequent to resubscribing)

[osornios]

@nickpitcher

Don't worry. You will still be Premium until the remaining days of your subscription are used up. That means your renewal date should not change, and will be charged again until that date comes. 🙂