Can't change country to Japan: "Spotify isn't available in this country yet"

[Abejammin]

I recently moved to Japan and found that Spotify has finally arrived here! Unfortunately though, I cannot seem to add a new card from Japan as my primary payment method.

I followed the process for changing your country on the support page, however when choosing my country as Japan (my profile shows GB, but when selecting 'Edit Profile' and scrolling down to the country, it has 'Japan' as the greyed out option) and entering my (Japanese bank's) debit card details, I get a message stating that "Spotify isn't offered in this country yet". Ironically I also navigated through the recently-developed Japanese website and still got the same message.

I noticed that the amount to be paid was in Euros as opposed to Yen, as would be expected. I am wondering if my case is related to either being a premium user who switched to a newly offered country and the functionality isn't quite there yet, or perhaps that only a credit card is acceptable? I tried looking through other topics, but was unable to find this specific situation, so I apologise if this is a repeated query.

Thanks in advance for any help.

[crematedman · Accepted solution]

@Abejammin hey there, thanks for reaching out, and we've been getting this one a lot,

the quickest way to contact spotify directly is via here or @SpotifyCares on Facebook or Twitter.

if you let them know as much as you can about your problem, they can have a look on their end and sort this out ASAP ^-^

hope you get a speedy resolution and let me know if you need help with anything else!