Can't change country

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Can't change country

MikyRuta
Casual Listener

I moved to Brazil from the UK and I can't change the country. I emailed support who sent their usual useless link of the tutorial (cos i didnt check that first, right???) and said to post here.

 

There is no drop down menu in my edit profile, it is impossible to choose another country. I sign in via Facebook, and on facebook I am already listed as living in Brazil. What should i do?

 

Terrible customer service. I wanted to change country to sign up for premium and I get redirected to the forum community. way to go Spotify.

 

 

4 Replies

Re: Can't change country

atom1989
Community Legend
If support replies you to check community for a solution or if you received your case number (#XXXXXXXX), please reply back even if there is "no reply" tag and tell that you still need help. If your inbox is empty please check spam.

Support usually replies within 24-48 hours.
If my post helped you to fix your problem, please press "Accept as Solution" button.

Re: Can't change country

MikyRuta
Casual Listener

thanks, i did reply to the automated message hopefully they'll answer soon.

Re: Can't change country

Ilana
Newbie

I am having the same issue. Have you by any chance heard back from Spotify?

Re: Can't change country

atom1989
Community Legend

Hello @Ilana please read this.

 

https://community.spotify.com/t5/Ongoing-Issues/Unable-to-change-country-settings-as-a-free-user/idi...

If my post helped you to fix your problem, please press "Accept as Solution" button.
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