Can't change country

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Can't change country

duncspur
Casual Listener

I have moved from the UK to Portugal. I have a Portuguese credit card and have updated my payment details and it seems to accept them and has adjusted my account accordingly. However, I have just been charged on my UK credit card and when I went back to my account the details had reverted to my UK account. I put in the new details but when I went back it had reverted again.

 

What can I do?

2 Replies

Re: Can't change country

KatesHere
Community Legend

Hey there @duncspur and thanks for reaching out in the community!

 

That is odd. You should use the contact form to get in touch with the Spotify folks so that they can take a closer look in your account and fix this for you. Please remember to make sure to reply to the automated email you'll receive after using the form, even if it's a no-reply! Support usually gets back within 24-48 hours.

 

Hope this helped!

K

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Re: Can't change country

duncspur
Casual Listener

Thanks Kate - I'll get int touch with them.

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