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It says ImIfrom Turkey, I never selected that country. Why can't I change my country?
Hey @RaigenSmash,
Thanks for reaching out.
Whats the name of the country you're currently in? 🙂
Israel
Hmm. And you're only seeing Turkey in the drop-down menu?
Are you using any VPNs/Proxies?
Nope, just the usual 3G. I don't have a problem with any other app.
Can you please try it on another device (that's connected to a different internet connection)?
Just tried on two more devices with a different connection. Its the same. It is a profile issue, not a connection issue.
If changing country is not possible there's no point to this account. I also subscribed to premium but I'll just cancel it.
Can you please post a screenshot of your country settings?
I can't because the file is too big. I have to say I heard a lot about Spotify but its so uncomfortable to use so far.
This will do?
It looks like you've used a payment method that's been issued in Turkey. To get your country changed to Israel, you need to update your payment method by following these steps: https://support.spotify.com/account_payment_help/account_basics/how-can-i-change-my-country-setting/.
No, in my payment method I picked Israel and gave my israeli credit card. That link didn't help me.
The link doesn't help me. Please cancel my subscription and account. This is absurd.
I'd recommend reaching out to Support so that they can look into this issue.
Contact form: https://support.spotify.com/contact-spotify-support/
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares
If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.
No thanks, I just unsubsrcibed. Spotify has been a horrible experience for me.
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