Can't change country

[RaigenSmash]

It says ImIfrom Turkey, I never selected that country. Why can't I change my country?

[Maxim]

Hey @RaigenSmash,

Thanks for reaching out.

Whats the name of the country you're currently in? 🙂

[RaigenSmash]

Israel

[Maxim]

Hmm. And you're only seeing Turkey in the drop-down menu? 

Are you using any VPNs/Proxies?

[RaigenSmash]

Nope, just the usual 3G. I don't have a problem with any other app.

[Maxim]

Can you please try it on another device (that's connected to a different internet connection)?

[RaigenSmash]

Just tried on two more devices with a different connection. Its the same. It is a profile issue, not a connection issue.

[RaigenSmash]

If changing country is not possible there's no point to this account. I also subscribed to premium but I'll just cancel it.

[Maxim]

Can you please post a screenshot of your country settings?

[RaigenSmash]

 I can't because the file is too big. I have to say I heard a lot about Spotify but its so uncomfortable to use so far.

[RaigenSmash]

This will do?

[Maxim]

It looks like you've used a payment method that's been issued in Turkey. To get your country changed to Israel, you need to update your payment method by following these steps: https://support.spotify.com/account_payment_help/account_basics/how-can-i-change-my-country-setting/.

[RaigenSmash]

No, in my payment method I picked Israel and gave my israeli credit card. That link didn't help me.

[RaigenSmash]

The link doesn't help me. Please cancel my subscription and account. This is absurd.

[Maxim]

I'd recommend reaching out to Support so that they can look into this issue.

Contact form: https://support.spotify.com/contact-spotify-support/
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

[RaigenSmash]

No thanks, I just unsubsrcibed. Spotify has been a horrible experience for me.