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Can't change country

Can't change country

 

Plan

Free/Premium

Country

Georgia

 

Device

Samsung Galaxy S5

Operating System

Android

 

I have downloaded and installed Spotify when I was in Greece, now I am trying to change country in Edit profile section, but when I click on country in the list is only Greece, so I can't pick any other country, including Georgia, where I am now.

 

I tried to do this on different devices and from different browser and there was no difference, so what can I do?

 

Thank you very much,

 

Reply
8 Replies

Hey There !

 

Let try and fix this issue together.

 

The easiest way to change the country of origin is by changing it in your payment details.

Follow these steps to do so:

- Log into your account page on the Spotify website

- Go to "Subscription" (left pannel)

- Click "Update Details

- More Options

- Change Country

- Choose a payment method in the new country

- Confirm "Change Payment Details"

 

Hope this helped.

Let me know if there's anything else i can help with.

 

There is no "update details" button, only "Try to premium for free" and I tried that too and after I fill credit card information, I got message to change country in profile

Send me a screenshot of the "Subscription" section on your profile

 

As you can see there is no such button, sadly 

1.png

Hey there !

Thanks for getting back with me.

 

 

Follow the steps on this link for the "Country Settings" support page.

This will do the job.

 

Let me know if it helped

and if there's anything else i can help with.

I already tried everything from help section and after that I came here for help, because none of the solutions from help sections helps,

 

So if there is any other way to change country?

Hey there !

 

Sorry, this couldn't help.

Another way to change country is a bit longer but will 100% work:

 

- Send an E-mail to Support@spotify.com asking to "free" your e-mail used to create the account you have now for you to be able to open a new account under the same e-mail.

 

- Open a new account with the settings you wish to have.

 

- Send another mail asking to "Merge" the to accounts (they will merge all you had perfectly whitin 24 hrs)

 

Let me know if there's anything else i can help with.

Thank you very much, I will try this

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