Can't change country.

[jadeval]

I got Spotify while I was abroad, in France. Since returning to Australia, I have been unable (despite numerous attempts using the method outlined in the FAQ) to change the country in my profile to Australia, where I live. 

When I open my profile page, I am told that I need to edit my payment information in order to change my country. The payment method I am using is based in Australia, and I change the country to Australia (initially it presents my subscription cost in Euro), but once I click the botton that says "change payment details", I get redirected to a page that tells me to enjoy my subscription. My profile page never reflects the changes that I have made, and continues to say that my country is France. 

Any ideas how to fix this?

Thank-you in advance!

[Kaisa]

Hi, 

I'm also having a similar problem. I moved to UK recently and cancelled my premium account here. I would like to listen to Spotify free, but whenever I try it tells me to change my country settings by updating my payment details. Since I cancelled my premium account, there's no payment details listed on my account anymore, so I can't update them! 

Also, all the country settings on my computer are set to UK as well as my Facebook profile, which some people have found to cause problems. 

I would very much appreciate all help to fix this! 🙂

[MattSuda]

@jadeval 

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.

[MattSuda]

@Kaisa 

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.

[Kaisa]

Hi, thank you for the suggestion. The support's solution to the problem is to create an all new account. 

-Kaisa

[anamontemayor]

Go to spotify web (https://play.spotify.com/) and use your username (not e-mail) to login. There you should be able to change the country settings.