Can't change credit card

[JSFleming]

I have a premium subscription in the US, and when I try to change my credit card on record, I get this infinite loop of subscribe buttons, but am never taken to a screen where I can update my information. Have tried this on Safari, Firefox and Chrome and the problem is consisten. Please help. I miss my premium!

[atom1989]

Hello.

Have you tried to change your payment details to Paypal?

[Josh]

Hello @JSFleming, welcome to the community!

Try this page here 🙂 

[JSFleming]

Thanks for the thought. I'm not a big PayPal user, so probably not the best option for me.

[JSFleming]

Sorry, that page is just taking me to a login page that never quite loads... not sure if that's what it's supposed to do, or...? Appreciate your response, though.

[Josh · Accepted solution]

@JSFleming Are you logged in when you go to the homepage (it should have your name at the top right corner)? Make sure you are logged in there, and then click on to this page, select the reason "I want to switch payment method" it should redirect you to a page to enter your new payment details. 

[JSFleming]

Worked like a charm. Thanks so much for your help!

[Jonathan8]

I hit update payment card button and it goes to 'Oops something's gone horribly wrong' . Keeps doing it, no way in. Can't find any way of getting help, despairing!  help!