Can't change email address

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Can't change email address

Casual Listener

I have a Premium subscription and I think I originally created my Spotify account with my Facebook account, which I permanently deleted and don't have access to it anymore.

Is there anyway to change my email address?

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Re: Can't change email address

Community Manager
Community Manager

Hey @MikeNovember92.

 
Sorry for the confusion!

No worries, in this case we'd recommend reaching out to Support, so that they can help out backstage.
You can do this one of the below ways:

Email: https://www.spotify.com/about-us/contact/contact-spotify-support/

Twitter: https://twitter.com/SpotifyCares

Facebook: https://www.facebook.com/SpotifyCares

They'll be able to check that old account for you, and make sure any possible subscriptions are cancelled etc, before you open your new account 🙂

Let us know if there's anything else.

 

Many thanks,

/M

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Re: Can't change email address

Roadie

Hey @MikeNovember92, welcome to the Spotify Community!

 

No worries. In this case, just make sure to update your password over here: https://www.spotify.com/password-reset/.

 

Let us know how it goes 🙂 

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Re: Can't change email address

Casual Listener

Hi @corjorge1, I think I worded my support request badly.

My Spotify account was created with my Facebook account. I permanently deleted my Facebook account but retained my Spotify account. I need to change the email address related to my Spotify account, but after some search it looks like I need to cancel my Premium subscription and create a new Spotify account with my new email.

Solution!

Re: Can't change email address

Community Manager
Community Manager

Hey @MikeNovember92.

 
Sorry for the confusion!

No worries, in this case we'd recommend reaching out to Support, so that they can help out backstage.
You can do this one of the below ways:

Email: https://www.spotify.com/about-us/contact/contact-spotify-support/

Twitter: https://twitter.com/SpotifyCares

Facebook: https://www.facebook.com/SpotifyCares

They'll be able to check that old account for you, and make sure any possible subscriptions are cancelled etc, before you open your new account 🙂

Let us know if there's anything else.

 

Many thanks,

/M

View solution in original post

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Re: Can't change email address

Newbie

I have an account linked through Facebook. I have a new email address and updated it in Facebook, but the changes are not reflected in my Spotify account. I cannot update the email address directly in Spotify because my account is linked to Facebook. Is there a workaround for this issue?

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