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Can't change email from Rogers created account

Can't change email from Rogers created account

Hi, I had initially signed up for spotify premium through my Rogers phone account and recently they stopped offering the service bundling so I had to change payment information to keep my premium account going and take over my account. Having signed up through Rogers, it was with an old email and I wanted to update my account with my new email, however when I go on the spotify website and into the edit profile section, the only thing I'm able to do is add a mobile phone number. Nothing else is an editable field. I've tried on mobile and on my laptop but it looks like I have no ability to make any changes to my account. I'd rather not have to sign up for a new account and loose my library of music and playlists so is there any way to fix this?

 

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1 Reply

Hey @Jackaxery ,

 

Thanks for coming to the Community.

 

Did you sign up to Spotify via Facebook?

 

Let me know 🙂

MaximSpotify Star
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