Can't change email

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Can't change email

viper23
Regular

Plan

Premium

Country

NL

Device

iPhone 6

 

My Question or Issue

I'm trying to change my email address but it keeps returning "wrong password". I'm pretty sure the password is correct as i'm logged in with it.

Any clue?

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

viper23
Regular

I was able to change my email from the web page. This seems a bug related to the desktop version (Debian). When launching the account page from the desktop application the password is not recognised.

I hope this wil lhelp future users with the same problem (and OS).

Regards

View solution in original post

3 Replies

user-removed
Not applicable

You can ask  for a passport reset at https://www.spotify.com/br/password-reset/

viper23
Regular

Thanks for the suggestion but not a chance that my password is wrong. It seems like a bug... if fact I just logged again with that password without issues. It only flag the problem when I try to change my email. 

Solution!

viper23
Regular

I was able to change my email from the web page. This seems a bug related to the desktop version (Debian). When launching the account page from the desktop application the password is not recognised.

I hope this wil lhelp future users with the same problem (and OS).

Regards

View solution in original post

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