Can't change email

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Can't change email

islamibragimov
Newbie
On my spotify account I'm using email which is not my main anymore. But when I try to change it to current email it says I already have account on the new one.
But that account is old and I don't remember it. When I try to reset password it says there is no active spotify on that email and I can't delete it.
1 Reply

Re: Can't change email

MattSuda
Rock Star 24
Rock Star 24

Spotify can help you with this if you contact them directly.

A reply may take some time due to a heavy amount of emails.

Contact Spotify by using the link below which requires sign in:

http://www.spotify.com/us/about-us/contact/contact-spotify-support/

From the dropdowns select one that matches your situation.

In the message box explain your situation.

Hopefully Spotify can fix this quickly. Smiley Happy

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.
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