Can't change my account country

[beibiyein]

Hi!!

I was a premium user for a long time, then I moved countries and got my credit card cancelled. I got the message saying that I should update my country because I can't even get free use now but when I go to "change country" in the edit profile site it asks me to change my payment method, and when I click I get the "choose free or premium" user and I choose free and it downloads spotify again, but then I can't log in because it says  that I have to change my country...I tried cancelling the premium subscription but my account is now free!! so i can't cancell the premium....so i'm stuck in this loop!!!

Can someone help me please?

Thanks!

[MattSuda]

I suggest you contact support so they can help you change the country 

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.

[beibiyein]

Thank you!!

I will let you know if they can solve my issue.

[MattSuda]

You're welcome