Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


Can't change my country to US and get student discount!

Can't change my country to US and get student discount!




I'm a student who has moved from europe to the states to study and I can't get spotify to recognize that I'm in the US. In the settings it says that I need to change to a US payment method and then will be prompted to change my country. When I do this, it does prompt me to change my country but then it doesn't actually change. Each time I type in the same payment method it prompts me to change my country to US, so in effect, nothing really happens. I want my student discount! 


**PS my payment method is US and I have a US postal code. My account is linked to facebook but I changed my location there to US as well.

1 Reply


Hey @erich2468

Thanks for reaching out.

Spotify currently doesnt offer telephone support, so I highly recommend reaching out to them via one of the channels below so they can take a closer look at this situation.

Contact form:

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

Suggested posts