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Can't change my country to US and get student discount!

Can't change my country to US and get student discount!

erich2468

Hi, 

 

I'm a student who has moved from europe to the states to study and I can't get spotify to recognize that I'm in the US. In the settings it says that I need to change to a US payment method and then will be prompted to change my country. When I do this, it does prompt me to change my country but then it doesn't actually change. Each time I type in the same payment method it prompts me to change my country to US, so in effect, nothing really happens. I want my student discount! 

 

**PS my payment method is US and I have a US postal code. My account is linked to facebook but I changed my location there to US as well.

Reply
1 Reply

Genyc

Hey @erich2468

Thanks for reaching out.

Spotify currently doesnt offer telephone support, so I highly recommend reaching out to them via one of the channels below so they can take a closer look at this situation.


Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

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