Can't change my payment information

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Can't change my payment information

Alanciki
Newbie

I'm trying to update my account with my new credit card and I go through all the steps.  At the point where I would enter my credit card info in, I get an error message saying the webpage has permanently moved.  How do I get my subscription back???

2 Replies

Re: Can't change my payment information

CarlaJ1025
Newbie
I keep getting notification to update my payment info, but everytime I try, I get a 'Oops something went wrong. Try again later" this has been happening for days
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Re: Can't change my payment information

jbcv1957
Casual Listener

Have exactly same issue since 2 days ! My credit card is no more valid since SEP15 so my next subscription which arrives 29OCT will not be paid ! If nobody from Spotify can fix up this issue quickly, maybe I'll change to Deezer or something else, or get back to the free version ... 

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