Help Wizard

Step 1


Can't change my profile info like email/birthdate/gender

Can't change my profile info like email/birthdate/gender

Hello there,


I've changed my email address on facebook, but that address is already registered on my old spotify account.

Basically i can't change the email address on my old spotify account, so i can't update my current  spotify account with my email address.


Can anyone help me?



1 Reply

Hey @ANiMazzz, I'm happy to help!


For this particular case, I would encourage you to reach out to support through the anonymous contact form. So long as you are entirely logged out of (alternatively, you can access the form through an incognito window/private browsing) the form will allow you to use an email of your choosing for correspondence.

If you would prefer to not use the contact form, or require an alternative means of contact, you can always reach out to @SpotifyCares on twitter, or the Spotify Cares Facebook page.
I hope this helps!

Billy-JSpotify Star
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