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Can't change or pause a song

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Can't change or pause a song

Visitor

Plan

Free/Premium

Country

Brazil

Device

Web Player

Operating System

Windows 10

 

My Question or Issue

My spotify keeps playing a random album and I can't even stop the song that is playing for more than 3 seconds. When I try to play something else, it comes back to the same album again and again. I tried to play my songs in web player and in my spotify app (Asus Zenfone, Android) but both presented the same problem. It seems there is something going wrong with my account. Any help? Thanks.

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Re: Can't change or pause a song

Rock Star 7
Rock Star 7

Hey @ozsolon,

 

Thanks for reaching out. Welcome to the community!

 

It sounds like an unauthorized person might have gained access to your account. I would recommend checking out the "Someone has taken over my account" support article for some more help with this.

 

Let me know if you have any questions. Have a great day 🙂

NoahRock Star 7
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

1 Reply
Highlighted
Solution!

Re: Can't change or pause a song

Rock Star 7
Rock Star 7

Hey @ozsolon,

 

Thanks for reaching out. Welcome to the community!

 

It sounds like an unauthorized person might have gained access to your account. I would recommend checking out the "Someone has taken over my account" support article for some more help with this.

 

Let me know if you have any questions. Have a great day 🙂

NoahRock Star 7
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

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