Can't change/remove payment method

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Can't change/remove payment method

Rodolfo
Casual Listener

Hi there, I'm from Chile (CL) and I can't change/remove my current payment method. I got my 30 days premium, and then there was a problem with my credit card, so I am a free user now and want to go premium but there's no option to change the payment details, the only place where I found something was under edit profile option, and some answers in community, but they all redirect me to the "Get premium" page (screenshot), it is very strange. Does sombebody has any answer for this?

 

 

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Re: Can't change/remove payment method

MattSuda
Community Legend

I suggest you contact support so they can take a look at your account and see what is going on:

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

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