Can't change the country in my premium account (NL to SP)

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Can't change the country in my premium account (NL to SP)

Maxipin1
Casual Listener

I'm a premium user with an account from "The Netherlands". I've now permamently moved to Spain and want to change it. I read the instructions but when I enter the Spanish credit card details I first get a message saying I should change the country to Spain, after clicking there the credit card form reloads. I enter the details once again and then I get an error message saying there was a problem with the payment and that I should try another means. 

I've tried this several times over the past week and it's always the same.

 

How can I solve this issue and change the country in my account?

 

Thank you!

Max

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Re: Can't change the country in my premium account (NL to SP)

Rock Star 24
Rock Star 24

You would lose your offline music, but it can be re-downloaded after you upgraded to Premium again.

 

There's unfortunately no other way.

MaximRock Star 24
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3 Replies

Re: Can't change the country in my premium account (NL to SP)

Rock Star 24
Rock Star 24

Hey @Maxipin1,

 

I'd recommend that you cancel your subscription, wait until your account has reverted to the Free plan, then change your country setting via the dropdown menu and then re-subscribe here using your new payment details.

 

Let me know how it goes.

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Can't change the country in my premium account (NL to SP)

Maxipin1
Casual Listener

Hi @Maxim,

 

Thanks for your suggestion. 

If I do that, wouldn't I lose all the music that I have in my devices (playlists, downloads, etc)? If so, is there any other alternative that you could think of?

 

Thanks,

Max

Solution!

Re: Can't change the country in my premium account (NL to SP)

Rock Star 24
Rock Star 24

You would lose your offline music, but it can be re-downloaded after you upgraded to Premium again.

 

There's unfortunately no other way.

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

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