Can't change the country in my premium account (NL to SP)

[Maxipin1]

I'm a premium user with an account from "The Netherlands". I've now permamently moved to Spain and want to change it. I read the instructions but when I enter the Spanish credit card details I first get a message saying I should change the country to Spain, after clicking there the credit card form reloads. I enter the details once again and then I get an error message saying there was a problem with the payment and that I should try another means. 

I've tried this several times over the past week and it's always the same.

How can I solve this issue and change the country in my account?

Thank you!

Max

[Maxim]

Hey @Maxipin1,

I'd recommend that you cancel your subscription, wait until your account has reverted to the Free plan, then change your country setting via the dropdown menu and then re-subscribe here using your new payment details.

Let me know how it goes.

[Maxipin1]

Hi @Maxim,

Thanks for your suggestion. 

If I do that, wouldn't I lose all the music that I have in my devices (playlists, downloads, etc)? If so, is there any other alternative that you could think of?

Thanks,

Max

[Maxim · Accepted solution]

You would lose your offline music, but it can be re-downloaded after you upgraded to Premium again.

There's unfortunately no other way.