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Can't change the credit card

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Can't change the credit card

Roadie

Hi mates!

 

I change the credit card and my subscription can't be renewed since that credit card is not working anymore.


The problem is that I'm going to my profile and the system is not letting me change the card. Everytime I click on update, enter the new card information, i get an error saying "is not possible to do it now, please try again later".

 

I've been getting that since this morning that I've been trying.

 

is there any other way to change the payment method?

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Re: Can't change the credit card

Rock Star 24
Rock Star 24

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

 

You can also tweet to @SpotifyCares on Twitter for help.

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

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Solution!

Re: Can't change the credit card

Rock Star 24
Rock Star 24

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

 

You can also tweet to @SpotifyCares on Twitter for help.

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

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Re: Can't change the credit card

Roadie

Thanks, I just tried it again, this i the message:

Could not update payment details

Sorry, we could not update your payment details.

Go back and try again or go back to your subscription page

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Re: Can't change the credit card

Newbie

I am having the same issue. I cannot change this from the app on the phone and it is so annoying. My CC has expired and I cannot seem to update it. Keep getting reminders so annoying.

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