I change the credit card and my subscription can't be renewed since that credit card is not working anymore.
The problem is that I'm going to my profile and the system is not letting me change the card. Everytime I click on update, enter the new card information, i get an error saying "is not possible to do it now, please try again later".
I've been getting that since this morning that I've been trying.
is there any other way to change the payment method?
Solved! Go to Solution.
I suggest you contact support so they can help you
If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.
Support usually replies within 24-48 hours.
You can also tweet to @SpotifyCares on Twitter for help.