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Step 1


Can't connect to my account (android web...)

Can't connect to my account (android web...)


So,hello everyone. Thanks for helping me.


I am having actually some problems to log into my account, whenever I try, it just give me an error " Oups, an error occur...". My account was working perfectly until now.

1 Reply

Hey @ChupaK


Try logging into your Spotify profile on your browser here with your email.


Your username will be displayed after you login.


After that, check the status of your subscription. If everything looks ok, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.


Hope it helps. 🙂

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