Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Can't contact spotify if you can't log in

Can't contact spotify if you can't log in

Someone hacked my spotify account (adding a new family member - I am a premium family member). I contacted spotify and they said they would "secure my account". However as a result I can't log in (spotify now says there is no account for my user name or password). But I can no longer contact spotify because you can only use the contact form by logging in which I can't do. There is no phone number or other way of contacting them as far as I can see. Please can someone advise me how I should proceed.

Reply
1 Reply

Hey @abercr0mby1,

 

I think that the best thing to do is to reach out to them again via Email (or social, if you contacted them through one of their social channels) by replying to the latest message. They'll then be able to look into this again.

 

Let me know how it goes.

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts