Hi. I'm having a hard time helping my mother logging into her account/creating a new account. I really need help with this as I recently upgraded to Spotify Family and I'd like my mother to be able to use it.
The problem is: I can't create a new account using my mom's email address because the website tells me an account is already associated with this email. Knowing this, my mom tried logging in using a variety of passwords but none of them worked. Logically, the next step was to ask for a password reset, which is what we did. Result: the website says that the email is "not associated with an active Spotify account". We also tried logging in with Facebook & that brings up an error message ("An error occured, try later"... something along those lines). What does this mean ??? Does the account exist or does it not? Most importantly, if it does, how do I log in knowing I don't have the password and apparently can't ask for a password reset??????
Any help would be very appreciated.