Can't edit profile because email is taken?

[RickRNF]

I can't edit my profile because the email is taken, even though I'm not changing the email

[osornios]

Hey @RickRNF,

You should ask for a password reset. That should give you access to your account again.

Hope it helps. 🙂

[RickRNF]

I already have access to my account. I'm not sure you read the original post.

I tried a password reset anyway and it didn't help.

[novarina]

Hello !

You have to choose a new one

(Because you can't have two accounts with one email)

[RickRNF]

I don't have two accounts, I have one account using my email.

All I want to do is change my birthday and it won't let me because it says my email is taken.

[novarina]

Unfortunely, you just have two solutions :

1 You create a new account

2 You keep this account and don't change your bithday

Cheers

[Melody]

Hey @RickRNF!

If you're looking to update the date of birth on your account, you can do that here:

https://www.spotify.com/account/overview/, under 'Edit Profile'.

If this isn't working, we'd recommend trying in a different browser/incognito window.

Any trouble, you can also contact Support:

1. Email - https://www.spotify.com/about-us/contact/contact-spotify-support/

2. Twitter - https://twitter.com/SpotifyCares

3. Facebook - https://www.facebook.com/SpotifyCares

Best,

/M

[daniel-holton]

I've had the exact same problem: I can't log in to my account because 'my country does not match the one in my profile' (for some reason it says I live in US...) So, when I go to change it, it now says I can't save changes because my e-mail is taken. Even though I have one account using that e-mail. Now I can't log into spotify.

Does anyone else know how to solve this?

[osornios]

Hey @daniel-holton

You should try with a different browser, or open a private window (incognito mode), and see if that does it.

Hope it helps. 🙂

[daniel-holton]

Thank you for suggesting, but it still hasn't worked. To give you a bigger picture, it also says I need a postal code, even though I did not have to enter a postal code while creating my account. If you can solve this for me that would be really appreciated.

[Baseballer337]

I think you may be in the billing section. Hope this helps.

[daniel-holton]

I don't think so... Here is the link to the page I was using: https://www.spotify.com/us/account/profile/

[user-removed]

I'm also having the same issue.

On the Spotify desktop player (on Macbook Pro), I see Error Code 408 (Your country does not match the one set in your profile).

I go to https://www.spotify.com/us/account/profile/ to update my country and it asks for me to enter a postal code and that my e-mail is already taken.

I also tried using an incognito window and another browser but that did not resolve the issue. I tried Google Chrome and Mozilla Firefox.

[8dsync]

Same exact problem here. Spotify thinks I'm in Canada, and I'm not, which has screwed up my Family Account. I can't change this under 'edit profile' because 'We're sorry, that email is taken'. It would be nice if there was a solution to this.

[user-removed]

Spotify thinks I am in the USA but I'm in Canada.

I found that I can still use the web player without issue. Only the desktop player is not working for me (and I haven't tried to use the mobile player yet).

[EffectiveM]

I'm also getting this same error attempting to add a phone number to my account. 

[RezaOptic · Accepted solution]

first edit your profile with some fake email and save it.

again without closing browser change your fake email address with real email.

[RezaOptic]

first edit your profile with some fake email and save it. again without closing browser change your fake email address with real email.

[AgeOne]

Thanks a lot, it worked 🙂

[MockingbirdInc]

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@RezaOptic wrote:

first edit your profile with some fake email and save it.

again without closing browser change your fake email address with real email.

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Got an account just to say THANK YOU SO MUCH.

Saved my freaking life.