Can’t find Only You

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Can’t find Only You

Pstock59
Visitor

 

Plan

Premium

Country

U.S.A.

Phone

iPhone XR

Operating System

iOS 14.6

 

My Question or Issue

I’m trying to view my Only You story but I can’t find it. I found the genre that showed me mixes but I couldn’t find the story anywhere. Both my phone and the app are up to date, can anyone help me?

36 Replies

MarcusNgugi
Casual Listener

I just updated to 8.6.34.749 and I still only got the playlists and not the stories despite having listened to music both on my Android phone and my desktop everyday for the past 6 months so I don't think I should bother with this Only You thing anymore.

Natzydm
Visitor

Hi,

Same situation with my account. I can see my genre mixes but no stories for my Only You content. Same thing happened with my Spotify Wrapped last year - no stories but I could see my mixes. 

Novy
Moderator
Moderator

Hey @Natzydm

 

Welcome to the Community 🙂

 

We're sorry to hear that you missed the Wrapped campaign last year. We'd recommend making sure to listen to all of your favorite songs and artists during this year so you don't miss out on this feature again. 

 

Regarding the Only You stories not appearing, it's possible that you don't meet some of the requirements that @Jeremy posted above or that you're located in a country where this specific campaign isn't available. 

 

Hope this helps. The Community will be here if anything else comes up.

NovyModerator
 
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"Music touches us emotionally, where words alone can't." -Henry Thoreau

stxphanie
Visitor

Hi, I can’t see the Only You story either. After reading the criteria I would most definitely meet all those. I’m in the UK if that helps, my fiancé can see his story. I can only see the genres 😕 have tried all the options above nothing has worked 

Alex
Moderator
Moderator

Hey folks,

 

Thanks for the posts.

 

The issue with not seeing the Banner and the Stories is being investigated. We'll let you know here, as soon as we have more official info on why this might be happening.

 

Cheers.

AlexModerator
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Brady13
Casual Listener

Hi, I’m having the same issue. I tried full delete and have listened to a ton of music recently. It’s been 48 hours and I’ve still been unable to see anything beyond the genre playlists 

Alex
Moderator
Moderator

Hey folks,

 

Thanks for reaching out about this in the Community!

 

Could you let us know if you're missing the whole Only You or just specific stories/ banners?

 

We'll be on the lookout for your replies.

AlexModerator
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“With freedom, flowers, books, and the moon, who could not be perfectly happy?” ― Oscar Wilde

Aatu07
Casual Listener

I can view the only you genres but can't view any of the stories and banners

Screenshot_20210611-035925_Spotify.jpg

Screenshot_20210611-035943_Spotify.jpg

Brady13
Casual Listener

I can’t see any of the only you slides I only see the genre playlists that have been posted in screenshots already in this thread. 

Alex
Moderator
Moderator

Hey @Brady13,


Thanks for the info.

 

This is something which is being currently worked on by the teams at Spotify. We don't have any official info when it will be fixed, as the investigation is still in motion.

 

We'll inform you here as soon as we have more news.

AlexModerator
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“With freedom, flowers, books, and the moon, who could not be perfectly happy?” ― Oscar Wilde

sweetjesusaccou
Visitor

Spotify simply does not care.

 

jimmyskates
Visitor

If I start listening to more music now, will the feature show up eventually? 

taramcgrory2005
Visitor

I’m having this problem aswell , it’s really frustrating , I’ve tried everything !

 

Jeremy
Moderator
Moderator

Hi there folks,

 

Thank you for your replies.

 

Can you perform a clean reinstall of the app? This will make sure there's no old cache files causing this.

 

If that doesn't do the trick, can you sign in on a different device to see if the issue persist?

Let us know how it goes 🙂

Take care!

JeremyModerator
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Snitschel
Casual Listener

I have the same issue. I can open the only you link but I don't see the summary of my genres, only the mixes as described above. What can I do to see the stories as well? 

 

Screenshot_20210603_213559_com.spotify.music.jpg

MarcusNgugi
Casual Listener

I also have the same issue. I dont have access to the stories just the playlists.

**bleep** Android

se-bena
Casual Listener

I'm experiencing this issue as well. Contacted support and they told me it's because I "crossed the limit and discovered a new artist in the past 6 months" which makes 0 sense to me as aren't you supposed to discover new artists to get the zodiac playlist in the 1st place?
I tried deleting the cache, the app etc on both iOS and Android and nothing... It's just frustrating at this point

Jeremy
Moderator
Moderator

Hi there folks,

 

Here are some facts to be eligible for Only You:

  • Have listened to at least 30 seconds of 30 or more songs across 5 artists in the last 6 months
  • Accounts created after the 24th of May 2021 will not be eligible for the campaign
  • Only users eligible for at least 3 stories will see the campaign, so no one should see fewer than that
  • iOS and Android on minimum app version 8.6.26. You can which version of the app you have here
  • Both Premium and Free users can take part of Only You

You can read more Only You here.

 

Let us know if we can help you with anything else 🙂

Cheers!

JeremyModerator
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Live, love, laugh and listen to music 🙂

giselleeew
Visitor

Hello. I still can't find only you after all of those steps including clean reinstall. The spotify app version is up to date, 8.6.32.925. Is it because of my android is old (android 9)?

Snitschel
Casual Listener
Have also done a clean reinstall. Still doesn't work. My phone is on android 10
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