Can't find account that I have premium on

[ejku893]

I had accidentally signed up for two accounts, on accident, one which I did a free trial on. The free trial is over, and is charging my card, however, for the life of me I cannot figure out the username or password. Is there a way to cancel it via credit card number? I've asked the support team and was only answered with a bot directing me to this site. Not helpful at all! I've also read a post where someone had a similar issue and the credit card company could not cancel it for them, they were told that they would have to contact spotify. How do I talk to a live customer support staff?

[Jacob]

Hey @ejku893, welcome to the Spotify Community!

The easiest way to contact Spotify support is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours!

Please let me know if you need help with anything else 🙂