Can’t find my premium log in

[Erinkell]

I have just upgraded to a new phone and installed Spotify , but I can’t find the account that I am paying premium for - it doesn’t seem to be my Facebook log in or my usual email... how else can I find this out? I’ve got bank statements showing my premium payments. Help! 

Plan

Premium

Country

Australia 

Device

Previous device - Samsung A8 2018

current device - iPhone XR 

<Moderator snip: CC details>

[Daisy]

Hey @Erinkell.

Glad to have you on the Community. No worries, we're here to help!

If you can't make use of the Premium feautures, could you check out this page and go through the steps? 🙂

Also be sure to check the following:

• Log out and back into your account
• Check the status of your subscription
• Check the status of your payment
• Check that your Premium subscription isn't on another account

Thanks! Let us know how you get on.