Can't get NUS student discount error

[giinny91]

Please help 😞

[Amarro]

Hello and welcome to the community 🙂

Well if you have such as a technical issue like this please contact the spotify support via this contact form.

Afterwards you will recieve an automated message and please reply to this message even if it says "noreply".

You need to check your spam-box as well 🙂

good luck!

[giinny91]

Just gave u a Kudo. Tks

[Amarro]

@giinny91 thank you 🙂

btw. Spotify is trying to answer to requests within 24 hours 😉

[AshR]

Hey @giinny91

If you're ineligable for the discount at this moment in time, it means either your discount is invalid or your card has expired.

From overlooking your account I can actually see that you've been on the student discount for over a year now which leads me to suspect that your card has in fact expired.

Could you please check you're using a new NUS card rather than the one you've previously used? Each card is only valid for 12 months.

If this is a new card, please re-try the process in a different web browser.

Still not worked in another internet browser? Get in contact with the Customer service team via the link which the awesome @Amarro provided for you ^.^

Let me know how you get on!

Kind regards,