Can't get Student discount!

[user-removed]

Hi,

I am a eligible US college student, i confirm my status and also get this message >>

 

Congratulations! We have successfully confirmed your status.

You may now access the exclusive student pricing at Spotify.

Please click here to be directed back to Spotify to access your offer.

However, everytime I click to the next step, it didn't show the $4.99 discount price, it only show $9.99, and no other option.

So, what can i do?

Thanks!

Super user edt: Remove link.

[Liam · Accepted solution]

Hi, I've removed the link from your post (it looks like a unique link, and I wouldn't want anyone else claiming with it).

After that, please could you try again? If it doesn't work still, you should contact the payments team using the Support Form 🙂

Liam

[Riotous]

Bump, exact same thing is happening to me and no fix was actually listed in this thread. 

I get my student status confirmed but when I "click here" it takes me to my Subscription page where it still lists 9.99/month. What do I do?

Edit: I see a few recommendations in other threads and want to get ahead of them. My overview still lists 9.99/mo; I have tried to sign up for the discounted price a few times now and none of them are sticking, even after I cleared all cookies/cache and tried again.

[Peter__]

@Riotous - If you get in touch with the customer services team directly using the online contact form they will be able to lend a hand to get you set up.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Alternatively, if you prefer support via Twitter, please tweet @SpotifyCares.

[jbcirta]

Yeah, having this exact same issue. I am successfully verified as a college student but when I follow the link there is no option to change the subscription status to $4.99. Shame spotify neither offers a direct customer support phone number nor actively responds to its customer support forums. Bump for a fix.

[Joe]

If you follow Peter's instructions, the support guys will help.

[Merik]

Just for future reference, if you already have a subscription in place, you have to cancel it first then click the link again in your e-mail.  See here.

CC: @Joe @Peter__ 

[VictoriaST]

Hey so my subscription got cancled (since the card I was paying with was stolen) I went to update it and I was charged fora full 10$ when previously I had the college discount. So now I have cancled my premium again and am trying to get the college discount to work again and I can't get it. Please help me.

[MattSuda]

@VictoriaST 

I suggest you contact support so they can help you get the student discount back

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

Support usually replies within 24-48 hours.

[VictoriaST]

Thanks so much!

[MattSuda]

You're welcome

[JENTHETANQ]

• Hey, so I entered my info to get the student premium but it's saying it can't find me as a student or something. I didn't misspell my name and the college does appear on the list. All the information is correct I don't know why it doesn't recognize me as a student. Please help a broke college student.