Can’t get in

[izzydouglas]

Plan Premium

Free/Premium

Country New Zealand

Device

(iPhone 8

Operating System

(iOS 10

My Question or Issue

 Hi,

i have been logged out of my account. I can’t access it. I’ve tried re-setting my password and I still can’t get in. I can get in here through the website just not through the app. I had Spotify premium and I think because it was connected to my phone plan which I now no longer have, it’s gone to regular Spotify but now I literally cannot access my account. I don’t mind creating a new account as long as I don’t lose all of my music. Thanks.

[Billy-J]

Hey @izzydouglas,

I’m sorry to hear you're having trouble logging in. I recommend checking out this Spotify Answer for more info on the next steps to take.

Let me know if this helps!