Can’t get in


Can’t get in


Plan Premium


Country New Zealand



(iPhone 8

Operating System

(iOS 10


My Question or Issue



i have been logged out of my account. I can’t access it. I’ve tried re-setting my password and I still can’t get in. I can get in here through the website just not through the app. I had Spotify premium and I think because it was connected to my phone plan which I now no longer have, it’s gone to regular Spotify but now I literally cannot access my account. I don’t mind creating a new account as long as I don’t lose all of my music. Thanks.

1 Reply

Re: Can’t get in

Rock Star 22
Rock Star 22

Hey @izzydouglas,

I’m sorry to hear you're having trouble logging in. I recommend checking out this Spotify Answer for more info on the next steps to take.

Let me know if this helps!

Billy-JRock Star 22
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