Can't get my housemate onto my family account

[Heatherrann]

I live in a shared housing situation, my other house mates had no problem joking my account, but one it will not allow in, we have tried our address over and over in every possible way but it won't let her on? Why? I have two slots free, what's going on?!?

[MonicaM_Bogota]

Hi, @Heatherrann!

Welcome to the Spotify Community, we're glad to see you're part of the band.

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and the email address of the person you'd like to invite to your plan.

You can also use our Contact Form to get email support

Don't hesitate to drop us a message if you need us again.