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Can't get premium ! (Because i used the free trial)

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Can't get premium ! (Because i used the free trial)

Casual Listener

Hey Guys I got a Problem,

 

So about a year ago i used a free trial, or a 1$ per month subscription and canceled it afterwards.

 

So now I want to get the Student subscription, but this is only possible with a 3 month free trial. So everytime i want to purchase my subscription there comes the error message "you cannot use the subscription since you already used the free trial".

 

So what can i do to purchase premium?

 

thank you 🙂

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Re: Can't get premium ! (Because i used the free trial)

Regular

hi, thanks for your reply.

i already contacted the customer support and they said they'd fix it, so for now i'm stuck waiting. i'll update as soon as it does (or doesn't) work.

 

update: so it turns out since i tried everything suggested to circumvent the free trial issue, spotify automatically locked my credit card because of too many failed attempts to pay with it. now they unlocked my credit card again, but in the email they sent me they linked to the normal purchase site (http://spotify.com/student) which still didn't work, but the link provided by @jack (https://www.spotify.com/purchase/panel/no-trial) worked for me this time. i was able to make the 10€ subscription and update it to the 5€ student subscription afterwards.

cheers!

 

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Re: Can't get premium ! (Because i used the free trial)

Rock Star 23
Rock Star 23

Hey @tehJoel, thanks for reaching out to the Community!

 

That's odd.

Could you try getting Premium for Students here using a different browser or private window?

 

Keep me updated 🙂

Billy-JRock Star 23
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Re: Can't get premium ! (Because i used the free trial)

Casual Listener

already tried that and doesnt work, because there is always the "3 month free trial" included 😞

first this shows uperror.jpg"looks like you already used the trial, but you can use it here"

when i click the link

error2.jpg

 

this shows up

 

"looks like you can't use this offer, but we got more offers for you..."

 

and then there is the student discount offer again with the 3 month free trial..so im stuck in a loop

 

 

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Re: Can't get premium ! (Because i used the free trial)

Rising Star 1
Rising Star 1

Hey @tehJoel 

 

Can you try using the link below to purchase it? If that doesn't work let me know.

 

https://www.spotify.com/purchase/panel/no-trial

 

Best,

Jack

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Re: Can't get premium ! (Because i used the free trial)

Casual Listener

Hey Jack,

 

I got the regular subscription for 9,99 And i will cancel it afterwards. Maybe IT will change. Will keep you updated after 1 month.

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Re: Can't get premium ! (Because i used the free trial)

Rock Star 18
Rock Star 18

Hi @tehJoel,

thanks for the update !

 

Keep us posted, we're always around to help 🙂

OneByBooRock Star 18
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Re: Can't get premium ! (Because i used the free trial)

Moderator
Moderator

Hey there @tehJoel,

 

Thanks for reaching out about this here in the Community!

 

If you're having troubles switching your Premium Individual subscription to Premium Student due to the same error message, we'd recommend heading here instead.

 

For more information to apply the discount on your account, we'd recommend taking a look here.

 

Let us know how you get on! We'll be right here if you need more help like @OneByBoo mentioned.

 

Have a lovely day : )

KaterinaModerator
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Re: Can't get premium ! (Because i used the free trial)

Regular
hi, i'm having the same issue as @tehJoel, i can't subscribe to spotify premium because i already used the free test period with another account. i tried puchasing the 9,99€ a month subscription with the link you provided all i get is another error message. btw i'm verified for the student discount in case that's relevant.
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Re: Can't get premium ! (Because i used the free trial)

Moderator
Moderator

Hey there @kid702,

 

Thanks for posting about this here in the Community!

 

Just to clarify, could you let us know which link you've tried so far when this occurs?

 

If you haven't already, we'd suggest heading here to upgrade with Premium Students through an an incognito or private window in your browser.

 

Let us know how you get on! We'll be right here if you need more help.

 

Have a lovely day 🙂

KaterinaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Kindness is the language which the deaf can hear and the blind can see." - Mark Twain
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Solution!

Re: Can't get premium ! (Because i used the free trial)

Regular

hi, thanks for your reply.

i already contacted the customer support and they said they'd fix it, so for now i'm stuck waiting. i'll update as soon as it does (or doesn't) work.

 

update: so it turns out since i tried everything suggested to circumvent the free trial issue, spotify automatically locked my credit card because of too many failed attempts to pay with it. now they unlocked my credit card again, but in the email they sent me they linked to the normal purchase site (http://spotify.com/student) which still didn't work, but the link provided by @jack (https://www.spotify.com/purchase/panel/no-trial) worked for me this time. i was able to make the 10€ subscription and update it to the 5€ student subscription afterwards.

cheers!

 

View solution in original post

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