Can't get premium ! (Because i used the free trial)

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Can't get premium ! (Because i used the free trial)

tehJoel
Casual Listener

Hey Guys I got a Problem,

 

So about a year ago i used a free trial, or a 1$ per month subscription and canceled it afterwards.

 

So now I want to get the Student subscription, but this is only possible with a 3 month free trial. So everytime i want to purchase my subscription there comes the error message "you cannot use the subscription since you already used the free trial".

 

So what can i do to purchase premium?

 

thank you :)

6 Replies

Re: Can't get premium ! (Because i used the free trial)

Rock Star 22
Rock Star 22

Hey @tehJoel, thanks for reaching out to the Community!

 

That's odd.

Could you try getting Premium for Students here using a different browser or private window?

 

Keep me updated :)

Billy-JRock Star 22
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Re: Can't get premium ! (Because i used the free trial)

tehJoel
Casual Listener

already tried that and doesnt work, because there is always the "3 month free trial" included :(

first this shows uperror.jpg"looks like you already used the trial, but you can use it here"

when i click the link

error2.jpg

 

this shows up

 

"looks like you can't use this offer, but we got more offers for you..."

 

and then there is the student discount offer again with the 3 month free trial..so im stuck in a loop

 

 

Re: Can't get premium ! (Because i used the free trial)

Rock Star 3
Rock Star 3

Hey @tehJoel 

 

Can you try using the link below to purchase it? If that doesn't work let me know.

 

https://www.spotify.com/purchase/panel/no-trial

 

Best,

Jack

JᴀᴄᴋRock Star 3
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Re: Can't get premium ! (Because i used the free trial)

tehJoel
Casual Listener

Hey Jack,

 

I got the regular subscription for 9,99 And i will cancel it afterwards. Maybe IT will change. Will keep you updated after 1 month.

Re: Can't get premium ! (Because i used the free trial)

Rock Star 15
Rock Star 15

Hi @tehJoel,

thanks for the update !

 

Keep us posted, we're always around to help :)

OneByBooRock Star 15
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Re: Can't get premium ! (Because i used the free trial)

Moderator
Moderator

Hey there @tehJoel,

 

Thanks for reaching out about this here in the Community!

 

If you're having troubles switching your Premium Individual subscription to Premium Student due to the same error message, we'd recommend heading here instead.

 

For more information to apply the discount on your account, we'd recommend taking a look here.

 

Let us know how you get on! We'll be right here if you need more help like @OneByBoo mentioned.

 

Have a lovely day : )

KaterinaModerator
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