Can't get to the student discount page

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Can't get to the student discount page

mrttrickz
Casual Listener

I have read all the faqs relating to the student discount and recently had a premium account but just ended the subscription so that i can get the student discount. I have done everything that the faq says but whenever i log in after I click get premium on the student discount page it brings me to: https://www.spotify.com/us/account/overview/ with nothing even relating to the student discount or how to get it. any help would be greatly appreciated

thanks,

4 Replies

Re: Can't get to the student discount page

taoofbean
Newbie

I had the exact same issue. I am trying to convert my premium count to a student account while I qualify. Clicking on the link provided in the FAQ simply routes a person to the account details page instead of the education institution verification page.

Re: Can't get to the student discount page

MisterTedious
Newbie

I'm having the same problem. It's really shady because the checkout system for spotify is really short, there's no confirmation it just charges you as soon as you enter your info. I thought that once I clicked the student discount upgrade button I would be directed to a page that it would ask about my school and then apply the discount but it just charged me full price. Not very happy about that. 

Re: Can't get to the student discount page

mrttrickz
Casual Listener
I think this is a bug with spotify's website. I am going to try to contact someone from their company about it

Re: Can't get to the student discount page

MattSuda
Community Legend

@mrttrickz @taoofbean @MisterTedious 

 

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

 

You can also tweet to @SpotifyCares on Twitter for help.

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