Can't go premium

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Can't go premium

7Ivo
Regular

Plan

Free

Country

Switzerland

Device

PC or Pixel 4 xl

Operating System

Windows 10 or Android 11

 

My Question or Issue

 

My region is set to Switzerland but I have issue to subscribe to premium

7Ivo_1-1626106491857.png
7Ivo_0-1626106414759.png

2 months ago I was using the same payment card and it was working fine.

1 ACCEPTED SOLUTION

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Solution!

7Ivo
Regular
Never mind I tried to use Paypal with the same payment (card) and it works.

View solution in original post

9 Replies

Amina5
Visitor

Bonjour, j'ai le même problème. Le fait est que le pays de ton compte Spotify ne correspond pas À celui de ton mode de paiement. Personnellement, je n'arrive pas À changer le pays dans mes paramètres.

Mihail
Moderator
Moderator

Hey @7Ivo and @Amina5,

 

Thanks for reaching out and welcome to the Community.

 

Please keep in mind that in order to activate a subscription the payment method must be issued in the same country your account is set to. Note also that you can only switch your country to the one you're actually in. This page explains how to do this. 

 

If afterwards you continue experiencing any issues with activating Premium, we'd recommend giving it a go over an incognito browser. Sometimes the cache and cookies in your browser can cause such issues and this is an easy way to avoid them.

 

Hope this helps. Keep us posted on how it goes.

Mihail Moderator
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7Ivo
Regular

Thank you for your answer.

 

But I already tried in incognito mode and as mentioned I am in a good country region in parameters. 😕

Mihail
Moderator
Moderator

Hey @7Ivo,

 

Thanks for getting back to us.

 

Could you confirm that you're currently in Switzerland? You have to actually be in the country you're account is set to.

 

Keep in mind that Spotify doesn't officially support VPN, so if you're using one we'd recommend disabling it and trying anew.

 

If none of these steps help, it's a good idea to try activating the subscription over a different internet network and another device, if that's an option.

 

Let us know how you get on. We'll be on the lookout for your reply. 

Mihail Moderator
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7Ivo
Regular

Yes I confirm I am in Switzerland.

I tried different devices (pc and my phone) and different connexion (mobile internet and fiber)

 

Mihail
Moderator
Moderator

Hey @7Ivo,

 

Thanks for getting back to us.

 

Could you please try activating the subscription with a different payment method and let us know if the same error come up?

 

Keep us posted. We'll be on the lookout for your reply.

Mihail Moderator
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7Ivo
Regular

The payment method was working fine 2 months ago.
I do not prefer because I have a full cash back with this payment (spotify premium free)

 

Solution!

7Ivo
Regular
Never mind I tried to use Paypal with the same payment (card) and it works.

View solution in original post

Novy
Moderator
Moderator

Hi @7Ivo,

 

Thank you for your swift reply. 

 

It's great to know that it worked through PayPal. Hope you keep enjoying all of your music along with the Premium subscription.

 

Cheers!

 

 

NovyModerator
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