This is very puzzling. I don't see a reason why this would be this way but maybe I'm not thinking of something. As admins and account holders, we should be able to add and remove users as we see fit. I'm paying the bill so why does it matter to spotify who is using it. It defeats the whole purpose of the family plan. Sometimes we might not know at first who would be on our plan. People might not want to use it anymore in the future or I may want to add another friend. To make users go through a bunch of hoops where some simple buttons in the famly plans section would suffice is not customer friendly at all.
That's an insane excuse if that is the reason. It's 2014. I emailed spotify asking about the situation and the only response I got back is their general we don't allow it. No reason why but here's the procedure. I already know the procedure. I just want some clarification why this is so and if this is being looked at as a future change.
Just chiming in - this is ridiculous. So I have to cancel my account, wait for it to revert to free, then resubscribe, in order to add another person and give Spotify more of my money. Seriously? When your competition offers VERY similar services/products, it is this kind of thing that makes people jump ship. Ugh.
What a mess.. They finally listen to something I amongst many others have been requesting for years and then they make an arse of it. The help guide says to go to manage your spotify family. this option is not there.. Seriously. though this probably will not get resolved for about 2 years. A premium subscriber since it began i'm starting to get a bit annoyed by it.
Although posting here will do no good, people need to blast them on twitter. it's the only way companies respond in a timely manner. They don't like the bad press.