Can't invite family members?

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Re: Can't invite family members?

Roadie

Spotify constantly tries to take shortcuts in the way they implement things - they probably just tacked this onto their current billing system and thought no one would notice.  They have finite resources sure, but they don't take the time to do things right.  Also see Your Music, with the ridiculous 10k track limit, of which it doesn't even notify you when you hit it.

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Re: Can't invite family members?

Regular

i tweeted as i said and of course they reply because they hate bad tweets.. so anyone with this issue please tweet about it @spotify and @spotifycares and let them know how ridiculous this process is. they asked to direct message and said that to add another member to spotify family you need to cancel your subscription and subscribe again with the new members added! what a fcukin joke! they said it was a development issue and would let the developers know.. 

eh no.. this is to do with your processes and account setup.. there is nothing worse than someone doing something half arsed and completely fcuking it up and that is what they've done.. such a pity.. i'm very tempted to cancel and go back to last fm and give google play music a try..

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Re: Can't invite family members?

Casual Listener

Really?! If this is not a bug it is terrible design and the PM who came up with this brilliant idea should be looking for a new gig.

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Re: Can't invite family members?

user-removed
Not applicable
This is utterly ridiculous and you guys know it. You're a tech company for pete's sake.
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Re: Can't invite family members?

Casual Listener

This is absolutely a bug. I can't think of any reason I shouldn't see Me + 3 invite buttons next to it. If there is a legit reason for this, I'd actually love to hear why this is so difficult that I have to unsubscribe fully from MY paid account, wait for your system to process me, then resubscribe just to be able to invite another family member. I really want the insight.

 

I mean, do you really think that's the best user experience for us? Is it really necessary or just bad implementation? I'm a developer by profession and this is a nonsensical workaround, not a solution. Tell your developers to get to work 😉

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Re: Can't invite family members?

Casual Listener

Is it just me or does this whole process seem clunky.  I would think that Spotify would want to make it easy to add extra subscibers to the service.  Right now I'm trying to go from a 1+1 account to a 1+2.  It shouldn't be this difficult.

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Re: Can't invite family members?

Casual Listener

Can you please remove this comment.  It is not helpful and only clutters the post that is attempting to chronicle a serious issue with the Spotify Family Plan.  This problem occurs after members have located the Family Plan section so your first link isn't relevant.  The second link is overly obvious and add no value.  If anything your post just irritates people who are already irritated with the service.  Thank you in advance.

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Re: Can't invite family members?

Casual Listener
bc3, I also took the liberty to tweet @SpotifyCares to complain there as well and I encourage you to do the same. The squeaky wheel gets the grease and we need to be squeaky about this.
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Re: Can't invite family members?

Regular

Booooo.

This is horrible.  Making it HARDER for customers to give you MORE money seems foolish.

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Re: Can't invite family members?

Newbie

So....

No solution yet it seems.

I bumped into the same problem. When Spotify offered me to add family members I thought it was a good idea so I added my girlfriend. Now I want to add my dad and all I can do is drop my girlfriend.

I read on some earlier post that there's a workarround by cancelling the suscription and then add it again. Did anybody try that successfully?

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