Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Can´t join my family plan.

Can´t join my family plan.

I´m trying to join my family plan but when I try to redeem the code I have this error: "Something´s wrong, try again later".

Reply
1 Reply

@Mikehaufen

 

Each family member has to have a separate username and password. So the first step is to create yourself a new account (if you haven't already).

 

I suggest creating it with an email address (not the one used for Facebook, if possible), since you'll be able to pick a Spotify username / password. Using Facebook will not let you do that, and that sometimes causes problems.
 
You'll now have a Free account, so the next step is to join your Family plan through your Admin's account (The one who pays is the Family Admin).
 
Tell him to send by himself the link generated through INVITE MEMBER BY LINK, instead of letting the system send the mail.
 
Accept the invite logged in with your own username and you'll be set.
osorniosSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts