Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Can't join to a family premium account

Can't join to a family premium account

so recently my friend bought a family premium he's inviting me with a link I'm clicking and proving that I'm human then clicking continue and I get this error message "Oops! Something went wrong, please try again." we tried many time for 2 days it's still same note: we're in the same country.

Screenshot_1.png
Reply
3 Replies

You need to have the same location, check if that's the problem. Also, maybe you have to cancel the premium if you currently have it to start a new subscription

we're in the same location. location error is different than this. and no I don't have any other premium subscription 😞

we're in the same location. location error is different than this. and no I don't have any other premium subscription 😞

Suggested posts