Can't log back into my account


Can't log back into my account


I recently made a Spotify account, and am now unable to log into it. I know my username and thought I knew the password, as I use the same password for everything. The password wasn't working, nor were any variations on it,  so I tried the "reset my password" button. I input my username, and it said it sent an email to the email attached to that account. I have checked every email account I have and haven't received an email from Spotify on any of them. Is there any way to log back into my account?

1 Reply

Re: Can't log back into my account


Hey @-lea-,


Thanks for reaching out about this here in the Community. 


Would you mind taking a look at your spam as well as promotions, updates and all the other sub-folders? Asking since there's a chance the Spotify email featuring the password reset link might have been filtered out. 


If this doesn't help, would you mind having a new password reset email sent using your computer and through an incognito window


Let us know how you get on. We'll look out for your reply!

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