Announcements
The Spotify Stars Program: Celebrating Values Week!

Help Wizard

Step 1

NEXT STEP

Can't log in, HACK?

Can't log in, HACK?

Good morning community,

i have a really big problem, i can't login anymore. 3 days ago i started spotify on amazone echo dot and everything worked fine. Next das spotify didn't work anymore on any device (android, computer)

Everytime i try to login i get the message: username or passwort wrong. When i want to set up a new one, there is no email in my inbox (also spam).

So i tried my mailadress instead of my username and get the message "there is no account fitting to this email adress" (which cannot be, cause i logged in 3 days ago with amazone echo).

With my playstation i can log in! I can see the last three songs played, and i never ever heard it. So maybe i get hacked? What can i do now?

Can somebody help? 

Account name: johmuc

Plan

Premium

Country

 Geemany

Device

(LG G6, computer, amazone echo, Playstation4)

Operating System

(Android Oreo, Windows 10)

 

My Question or Issue

 

Reply
1 Reply

Hey there @johmuc,

 

Thanks for posting and welcome to the Community!

 

If you see any unexpected activity on your account, like the email address associated with your account has changed, we'd recommend following all the steps provided here.

 

Let us know how you get on 🙂

KaterinaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself! 

Suggested posts