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Can’t log in Premium on a new phone.

Can’t log in Premium on a new phone.

Plan

/Premium

Country

Mexico

 

Device

 

Operating System

 

 

My Question or Issue

 I had Spotify premium opened on an old phone. It broke down, I can’t use the phone any more and now on the new phone I can’t open my account. It opens up the free one.:/ Any idea how can I solve this? 

Reply
4 Replies

Solved!

How?!!! I have the same problem :((

Still unsolved 

I didn’t put the right adress!😂 I put the other one and couldn’t log in,
then I tought I forgot my password, so I changed it and logged in but
normaly to free Spotify. And then it came to me that maybe I used another
adress and it was true, I loged in Premium easily. Maybe you have the same
problem!

Hey @user-removed.

 

Thanks for getting in touch!

 

If you haven't had luck logging into your Premium account, take a look at this article where you can see how to look for additional accounts. It's very easy to create an account with us so it's possible that you have a second account which is on Free.

 

Hope that will work 🙂 Let us know if you have further questions.

 

Have a nice day.

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